FAQ

Hall des Lumières is open every day, during the following hours:
Sunday through Wednesday: 10AM - 6PM
Thursday through Saturday: 10AM - 10PM
Last entry is one hour before closing. Please note, hours are subject to change.

The experience lasts about one hour but we encourage guests to stay as long as they would like.

Yes, we encourage children of all ages to attend. Some content may be inappropriate for children under 13.

Strollers are not allowed inside the exhibition and must be stored in the lobby.

There are no strobe lights but some of the content may present risks for people with epilepsy.

At this time, no.

How exciting! Our customer service team is happy to help coordinate with the staff, if you are planning a public proposal, or connect you with our Private Events Director if you are interested in a private proposal. Please contact info@halldeslumieres.com to explore your options! We are excited to be a part of your special moment. Please be mindful that we are a ticketed event with other guests; venue staff may ask you to relocate within the venue after your big moment! As a reminder, we do not allow flash photography.

Yes, our gift shop offers a large range of products.

Only service animals are permitted at Hall des Lumières.

There is a storage room for personal items, but cannot store large items such as suitcases. Strollers are not permitted within the exhibition hall, and must be left in the lobby.

Yes, there are restrooms on both floors of the venue.

Hall des Lumières is located in lower Manhattan at 49 Chambers Street New York, NY 10007 and is easily reachable by public transportation including subway, bus, ferry, PATH or walking.
By subway:
A, C, J, Z, 1, 2, or 3 to Chambers Street R, W trains to City Hall Station 4, 5, 6 trains to Brooklyn Bridge E train to World Trade Center
Check the MTA website for bus schedules and NYCFerry for ferry service. The PATH Train serves the World Trade Center terminal from multiple points in New Jersey, check the PATH website for details.

For the best availability, order your tickets in advance online. Limited tickets will be available on-site and subject to selling out. Click here to purchase tickets now.

No! Upon arrival to Hall des Lumières, locate your tickets in the Ticketmaster app or the Ticketmaster website. You’ll show your ticket to the ticket scanner, your barcode is scanned – and you’re in!

Limited tickets will be available on-site and may be sold out. For the best availability we suggest you order your tickets in advance online.

Yes, we offer group discounts for 10+ tickets, as well as discounted pricing for students, military, veterans, first responders and senior citizens.

The family rate is for 2 adults + 2 youth (5 to 17 years old). Children under 5 have free admission, given at the box office.

Children ages 5-17 require a ticket. Children under 5 have free admission, given at the box office.

When your order is confirmed, you will receive an email confirming your mobile tickets from Ticketmaster, along with details on how to access.

Late entry will be permitted, however you must arrive on time if you've booked the last time slot of the day, in order to view the full exhibition.

Tickets are non-exchangeable and non-refundable. However, tickets are transferable, making it possible to gift your tickets to family or friends.
For all ticketing queries, please contact Ticketmaster via their customer service team here.

Yes, please contact press@halldeslumieres.com 

Yes, Hall des Lumières is fully accessible to visitors with reduced mobility. An elevator provides access to the mezzanine and the viewing platform.

Yes, we offer courtesy wheelchairs. Inquire at the ticketing window when you arrive.

Yes, service animals are permitted inside Hall des Lumières. No other pets or animals are allowed inside the exhibition.

Please call 332.242.8810 during regular business hours with any additional questions.